We recognize that the privacy of your personal information is important to you. The purpose of this Phoenix Sleep Solutions Privacy Policy is to let you know how we handle the information we receive from you through this website.

This Phoenix Sleep Solutions Privacy Policy does not apply to information collected through other means such as by telephone or in person, although that information may be protected by other privacy policies. As used in this Phoenix Sleep Solutions Privacy Policy, terms such as “we” or “our” and “Company” refer to Phoenix Sleep Solutions, its current and future affiliate entities, and contracted data storage or software support vendors.

Any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S.

This privacy policy exclusively covers the website www.Phoenix Sleep  Once a visitor leaves this site, the Company has no control over other websites and their privacy policies. The Company will not be responsible for the protection of privacy of any information the user provides while visiting other websites, including any that may be linked through Phoenix Sleep


Cookies and non-personal information

“Non-personal information” means information that does not permit us to specifically identify you by your full name or similar unique identifying information such as a social security number, member identification number, address or telephone number, demographic user information (gender, height, weight) prescription settings, mask type, referring or prescribing physician, or healthcare providers. The Company may also monitor account and serial number inputs into the Phoenix Sleep Solutions system.

Cookies” are small text files that may be placed on your computer when you visit a website. Cookies may include “single-session cookies” which generally record information during only a single visit to a website and then are erased, and “persistent” cookies which are generally stored on a computer unless or until they are deleted or are set to expire. Your computer may permit you to disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on this website.

We may also collect other forms of non-personal information such as what web browsers are used to read our website and what websites are referring traffic or linking to our website. Aggregate and de-identified data regarding website users is also considered non-personal information.

We may use and disclose non-personal information internally unless restricted by this policy or by law. Some examples of the ways we use non-personal information include:

  • Quality monitoring and improvement of our products
  • Customizing your experience on the website including managing and recording your preferences.
  • Marketing, product development, and research purposes.
  • Tracking resources and data accessed on the website.
  • Developing reports regarding site usage, activity, and statistics.
  • Assisting users experiencing website problems.
  • Enabling certain functions and tools on this website.
  • Tracking paths of visitors to this site and within this site.

Your Personal information

“Personal information” means information that specifically identifies you as an individual, such as your full name, telephone number, e-mail address, postal address, or certain account numbers.

We may use or access personal information for a number of purposes such as:

  • To respond to an email or particular request from you.
  • To administer surveys and promotions.
  • To provide you with information that we believe may be useful to you, such as information about health products or services provided by us or other businesses.
  • To perform analytics and to improve our products, websites, and advertising.
  • To perform website or software maintenance or to troubleshoot problems related to the website or software
  • To comply with applicable laws, regulations and legal processes.
  • To protect someone’s health, safety or welfare.
  • To protect our rights, the rights of affiliates or related third parties, or to take appropriate legal action, such as to enforce our Terms of Use.
  • To keep a record of our transactions and communications.
  • To allow access to health care providers that you have authorized
  • As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

We may use personal information to contact you, consistent with applicable law, through any contact information you provide through our websites, including any email address, telephone number, cell phone number, text message number, or fax number.

We may share personal information within the Company, and we may combine personal information that you provide us through this website with other information we have received from you, whether online or offline, or from other sources such as from our vendors. For example, if you have purchased a product or service from us, we may combine personal information you provide through this website with information regarding your receipt of the product or service.

Sharing and storage of personal information

We will only share your personal information with third parties as outlined in this Phoenix Sleep Solutions Privacy Policy and as otherwise permitted by law.

We may share personal information if all or part of the Company is sold, merged, dissolved, acquired, or in a similar transaction.

We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.

We may share personal information or collaborate with third parties we hire to act on our behalf. For example, we may hire a company to help us send and manage e-mail, and we might provide the company with your e-mail address and certain other information in order for them to send you an e-mail message on our behalf. Similarly, we may hire companies to host or operate some of our websites and related computers and software applications.

Your personal information will be stored indefinitely to keep record of information necessary to meet manufacturer-related FDA recalls and government regulatory requests.

Reviewing your information

This website may permit you to view your visitor profile and related personal information and to request changes to such information. If this function is available, we will include a link on this website with a heading such as “Manage My Profile” or similar words. Clicking on the link will take you to a page (“Manage My Profile or similar words) through which you may review and request changes to your visitor profile and related personal information.

Troubleshooting and Maintenance

In the event that assistance is needed from us to ensure that you are using the website properly and effectively, the Company may need to remote into your computer to troubleshoot or perform maintenance. This action will not affect the functionality of your computer in any way and will be limited to diagnosing and correcting any problem you might have encountered in using the website.  Each remote session is unique. Phoenix Sleep Solutions, or our technical support vendor, will always ask your permission prior to accessing your computer. Each time you need assistance, you can give us access by either entering a unique password into our software program or by email verification. By agreeing to this privacy policy, you grant us the right to access your computer in the event that assistance is needed.

Website and information security, and third party tools

Information we collect is encrypted and stored on a secure cloud-based server. Due to the nature of the Internet and online communications, we cannot guarantee that any information transmitted online will remain absolutely confidential, and we are not liable for the illegal acts of third parties such as criminal hackers.

Most e-mail, including any e-mail functionality on our site, does not provide a completely secure and confidential means of communication. If you send an e-mail communication to us, it is possible that your e-mail may be accessed or viewed inappropriately by another Internet user while in transit to us. If you wish to keep your information completely private, you should not use e-mail.

Information for children under 13

We will not intentionally collect any personal information from children under the age of 13 through this website without receiving verifiable parental consent. If you think that we have collected personal information from a child under the age of 13 through this website, please contact us.

Contact us

To contact us regarding this Phoenix Sleep Solutions Privacy Policy and our related privacy practices, please send an email to: If you believe we or any company associated with us has misused any of your information please contact us immediately and report such misuse.

Effective date

The Effective Date of this Privacy Policy is
October 1, 2015.

Changes to this Phoenix Sleep Solutions Privacy Policy

We may change this Website Privacy Policy. If we do so, such change will appear on this page of our website or in another location as indicated by us. Please visit this policy to learn of any updates.